Get Real Insights Fast with CI

Ned Coten
Executive Chair & President, EngageRM
October 14, 2026
1 min read

Conversational Intelligence — an area of AI more advanced than many realise — lets sports businesses of any size gain genuine insight into how prospects and clients are thinking, and how staff are performing on calls.

Microsoft's Erez Altus and colleague Ofri Shoham recently walked EngageRM through how the technology works, including a live demonstration.

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