TRUST AND SECURITY

Enterprise-grade security for sport and entertainment organizations

If you're a CTO, IT lead or procurement stakeholder evaluating EngageRM, this page addresses the questions that matter: where does data live, who can access it, how is it governed, and what certifications back these claims. No invented SLAs. Verified commitments only.

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About EngageRM

TRUSTED BY LEADING CLUBS, LEAGUES, AND VENUES WORLDWIDE

Data governance, compliance and operational commitments

The commitments below reflect what EngageRM can contractually and operationally stand behind. We do not publish SLA figures that are not backed by our Microsoft infrastructure agreements.

Encryption at rest and in transit

All data is encrypted at rest using AES-256 and in transit via TLS 1.2+. This is enforced at the Microsoft Dataverse layer, not a configuration option.

Role-based access control

Granular RBAC is configured at deployment. Administrators control which users can view, create, edit or delete records at entity and field level.

GDPR and data subject rights

EngageRM supports GDPR obligations including data subject access requests, right to erasure, consent management and processing records. DPA available on request.

Backup and recovery

Microsoft Dataverse performs automated daily backups with a configurable retention period. Point-in-time restore is available for enterprise environments.

Availability and uptime

Platform availability is governed by Microsoft's published Dynamics 365 SLA. EngageRM does not publish an independent uptime figure beyond what our cloud infrastructure provider commits to.

Audit logging

Full audit trail of record creation, modification and deletion. Logs are retained in accordance with Microsoft Dataverse's default retention policy, configurable for enterprise customers.

FastTrack Portfolio Partner

Dynamics 365

Native platform

Dataverse

Data layer

Power BI

Reporting & analytics

Azure

Infrastructure

MICROSOFT PARTNERSHIP

Microsoft FastTrack Portfolio Partner

EngageRM holds Microsoft FastTrack partner status. FastTrack is Microsoft's enterprise customer success program, not a self-declared badge. Partner status is awarded based on demonstrated technical capability, customer outcomes and adherence to Microsoft's implementation standards.

What this means in practice: EngageRM implementations follow verified Microsoft methodology. Your organization gets access to Microsoft engineering resources alongside the EngageRM team during onboarding. The platform is built, tested and supported on Microsoft's own infrastructure, not a third-party cloud that sits on top of it.

For organizations that already run Microsoft 365 or Azure, EngageRM is not an additional vendor relationship. It extends the technology you already own, with the security and governance posture you already trust.

Microsoft-verified partner status

Not self-declared

FastTrack engineering access

During onboarding

Native Dynamics 365 build

No middleware layer

testimonials

What our customers say

2k+

Trusted users

$2.4B+

Revenue managed

200+

Clubs & venues

14 sports

Across 3 continents

Tricia Teschke

Director, Marketing & Brand Strategy

This is beautiful! What a wonderfully clear approach. Thank you so much for the support on this, you are cutting our team's workload in half with this automation. I'm so thrilled to do more of this automation across all campaigns moving forward, and we will continue to learn the tool so it's not always on you.

Andres Alvarez

Head of Sales

We love working with the team at EngageRM. We've had a long-held ambition to align our sales process and to be able to report in real time on exactly where we are. EngageRM has helped us to do this, and we've learned so much from the team along the way.

Rey Sumaru

GM, IT & Innovation

EngageRM have a great platform, but they consistently back it up with outstanding customer service. The team worked over the Christmas break to make sure we were ready, no matter what happened.

Charles Sims

Head of Technology

The time we have spent with EngageRM completely obliterated the work we had done in the previous six years of clunky technology. Now we have something very special to achieve the outcomes we need.

FAQs