RESOURCES

Guides, articles and conversations to help you decide

Browse gated guides you can download, practical blog articles from the EngageRM team, and podcast episodes with practitioners across sport and entertainment.

On this page

Guides & Downloads
Articles
Podcast Episodes
The Engage Academy
Support Portal

Guides & Downloads

Practical guides and resources.

The Executive's Evaluation Framework: Choosing a CRM for Sport and Entertainment
Guide
CRM Strategy
Featured

The Executive's Evaluation Framework: Choosing a CRM for Sport and Entertainment

A practical framework for evaluating CRM platforms in sport and entertainment, built for executives leading the decision.

PDF
·
January 15, 2026
View Resource
FILTER:
All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
CRM Readiness Checklist
Checklist
CRM Strategy

CRM Readiness Checklist

PDF
·
August 31, 2026
View resource
Maximizing Ticket Revenue with CRM Data
Guide
Ticketing

Maximizing Ticket Revenue with CRM Data

PDF
·
August 31, 2026
View resource
The Complete Guide to Membership Renewal
Guide
Membership

The Complete Guide to Membership Renewal

PDF
·
August 31, 2026
View resource

Articles

Practical thinking from the EngageRM team and guest practitioners.

Partnerships
Featured

EngageRM becomes the only Microsoft FastTrack Portfolio Partner in sport, strengthening its position as innovation leader

EngageRM is now the only sports technology company enrolled in Microsoft's FastTrack Portfolio Partner program, deepening its architectural collaboration with Microsoft.

Ned Coten
·
October 14, 2026
Read Article
FILTER:
All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Partnerships

EngageRM Announces Acquisition of Power'd, Enhancing Fan Engagement Solutions

EngageRM

·

June 7, 2026

Read Article
Partnerships

EngageRM becomes the only Microsoft FastTrack Portfolio Partner in sport, strengthening its position as innovation leader

Ned Coten

·

March 19, 2026

Read Article
Partnerships

EngageRM and Solgari Partner to Bring Voice and Digital Engagement to Sports in Dynamics 365

EngageRM

·

August 25, 2025

Read Article

Podcast Episodes

Conversations with practitioners across sport and entertainment.

FILTER:
All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Data & Reporting
Ep.
7
·
51 min

From Cable to Clicks: Streaming's Future | Jon Flynn

► The dire landscape for regional sports networks ► How the key to streaming success is bundling content into one platform ► Digital loyalty tokens and how they can keep fans focused on the game

Play episode
Fan Engagement
Ep.
6
·
24 min

Competing with the couch: Creating the ultimate game day experience | Steve Frost

- His recent trip to scout US venues and learn from the best in the business - How venues are competing with new viewing habits and streaming - The new venue technology that’s caught his eye

Play episode
Data & Reporting
Ep.
5
·
46 min

Painting The Picture with Data | Shane Chapman

📈 The impact of data in sports 🤔 How to continually make strategic decisions during a home and away season 🏆 Why data led decisions are pivotal for success 🖼 How to translate and visualize data so it can be shared in a meaningful way

Play episode
Logo text reading 'The Engage Academy' with the tagline 'Learn and Engage' below it.

The Engage Academy

Online training to help your team get the most out of EngageRM.

Self-paced courses, a skills passport, and a resource library — all in one place, available any time to EngageRM customers and their teams.

CONTACT TEAM FOR ACCESSOPEN THE ACADEMY

Access is available to EngageRM customers.

Training Library

Browse the full course catalog and enroll any time. Courses are organized by product area so teams can find what's relevant quickly.

My Training

Track progress across enrolled courses and resume exactly where you left off. Individual learner dashboards keep everyone accountable.

Skills Passport

Earn completion certificates, upload external qualifications, and download a consolidated PDF report of your team's credentials.

Need support?

Existing customers can raise and track requests in the Support Portal.

GO TO SUPPORT PORTAL